Terms of Service

Last updated 2026-10-28

These terms are an agreement between you (the business owner or the person signing up for a business) and Nova HQ (“Nova HQ”, “we”). By creating an account or using Nova HQ you agree to them. If you use Nova HQ for a company, you confirm you can accept these terms for it.

1. What Nova HQ does

Nova HQ is software for running a service business: leads, bookings, jobs, contracts, invoices, a customer portal, galleries, email and an AI assistant. We provide the software; you run your business and decide what to send, charge and deliver.

2. Accounts and your team

• Keep your sign-in email secure. You are responsible for activity in your account, including by people you invite.
• Each plan includes a number of team seats. Owners and admins decide who has access.
• You must be at least 18 and give accurate information.

3. Trial, billing and cancellation

• New businesses start with a free trial. Unless you cancel before it ends, your plan starts and the card on file is charged automatically each month or year.
• Payments for your plan are processed by Stripe. Prices can change with at least 30 days' notice before your next renewal.
• You can cancel any time in Billing. You keep access until the end of the period you paid for. Fees already paid are not refunded except where the law requires it.
• If a payment fails we retry for a while; if it keeps failing your account is limited to Billing until you resubscribe. Your data is kept so you can pick up where you left off.

4. Getting paid by your customers

When you connect your own Stripe account, your customers pay you directly through Stripe; Nova HQ does not hold your customers' money. Stripe's own terms apply to your Stripe account. Any platform fee is shown in Settings before it applies. You are responsible for your prices, taxes, refunds and disputes with your customers.

5. Your data and your customers' data

• You own the content you and your customers put into Nova HQ. You give us permission to host, process and display it only to run the service for you.
• For your customers' personal information, you are the business responsible for it and we process it on your behalf, as described in the Privacy Policy.
• You confirm you have the right to upload what you upload (photos, videos, contracts) and to email the people you email through Nova HQ.

6. Email, AI and connected apps

• Emails to your customers are sent in your business's name from Nova's address, your own domain or your connected Gmail or Outlook. Don't use Nova HQ to send spam or messages people didn't ask for.
• The AI assistant can suggest and make changes you approve, draft emails and send drafts after you tap Apply. AI output can be wrong: review it before you rely on it.
• Connecting apps such as ChatGPT, Claude, Gmail, Outlook or Notion is optional. Their own terms apply, and you can disconnect them any time in Settings.

7. Acceptable use

Don't break the law with Nova HQ, upload content you don't have rights to, try to access other businesses' data, overload or reverse engineer the service, or resell it without our permission. We may suspend accounts that do.

8. Availability and changes

We work to keep Nova HQ available and your data backed up, but the service is provided “as is”. We may change or improve features; if we remove something important you pay for, we'll tell you first.

9. Liability

To the extent the law allows, Nova HQ isn't liable for indirect or consequential losses (such as lost profits or lost bookings), and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits liability that can't be limited by law.

10. Ending your account

You can cancel and ask us to delete your business at any time. We can end these terms if you seriously break them. After an account is deleted, we remove its data from active systems within 30 days and from backups on their normal cycle.

11. Law and contact

These terms are governed by the laws of the state where the operator is organized. Questions: support@novahq.app. We'll post changes here and email owners about significant ones.